{
  "agentFaq": [
    {
      "name": "I forgot my user ID. How do I login?",
      "description": "Click the Forgot User ID link on the login page and complete the required fields.If assistance is still required, contact the appropriate help desk."
    },
    {
      "name": "I forgot my password or my password isn’t working. How do I login?",
      "description": "Click the Forgot Password link on the login page and complete the required fields. If assistance is still required, contact the appropriate help desk."
    },
    {
      "name": "How do I get started using the Chubb Agent Portal? ",
      "description": "If you are a U.S. Chubb-appointed agent or broker, contact your Agency Administrator to create an account for you. If you do not know your agency administrator, click Request Access link from the login page. Once submitted, your Agency Administrator will need to complete the registration process to confirm your access. If we are not able to identify your agency administrator, we will contact you for more information. If you are an international agent or broker, contact the appropriate help desk."
    }
  ],
  "customerFaq": [
    {
      "name": "Am I accessing the right web site? ",
      "description": "If you are Personal Lines customer, please visit the Personal Lines login page. If you are a Small Business customer, please visit the Small Business Client Center. All other customers should use this Chubb Portal login page. "
    },
    {
      "name": "I am a commercial lines customer and I forgot my user ID. How do I login?",
      "description": "Click the Forgot User ID link on the login page and complete the required fields. If assistance is still required, contact the appropriate help desk."
    },
    {
      "name": "I am a commercial lines customer and forgot my password or my password isn’t working. How do I login?",
      "description": "Click the Forgot Password link on the login page and complete the required fields. If assistance is still required, contact the appropriate help desk."
    },
    {
      "name": "How do I report a claim?",
      "description": "Visit our Report a Claim page on our chubb.com site to easily report your claim."
    },
    {
      "name": "How do I pay my bill? ",
      "description": "For Personal Lines customers, please go to the Personal Lines login page to login to the portal or pay your bill. For Small Business customers, please visit the Small Business Client Center. For all other business Lines customers, please visit our Payment page to pay your bill."
    }
  ],
  "helpDesk": [
    {
      "country": "United States",
      "helpDeskContact": [
        {
          "contactType": "Personal Lines agents",
          "contactOne": "Call the Agency Support Team at 1-866-324-8222 and select option #1.",
          "email": "Email agencysupport@chubb.com. ",
          "additionalInfo": "Contact Us from My Resources (you must be logged in to @chubb to access this feature)."
        },
        {
          "contactType": "Personal Lines customers",
          "contactOne": "Call the Customer Care Team at 1-866-324-8222 and select option #2.",
          "email": "Email customercare@chubb.com. Available during normal business hours."
        },
        {
          "contactType": "Business and Accident & Health agents or customers",
          "contact": "Call the eBusiness Help Desk at 1-877-747-5266 and select option #2.",
          "email": "Email ebusinesshelp@chubb.com.",
          "timings": "Analysts are available Monday to Friday, 7:00 a.m. – 8:00 p.m. EST. After-hours support is available for critical issues."
        },
        {
          "contactType": "Small Business agents and customers",
          "contactOne": "Call the Small Commercial Help Desk at 1-800-664-8514",
          "email": "Email  scihelpdesk@chubb.com. ",
          "timings": "Analysts are available Monday to Friday, 7:00 a.m. – 8:00 p.m. EST."
        }
      ]
    },
    {
      "country": "Europe",
      "helpDeskContact": [
        {
          "contactOne": "United Kingdom personal lines brokers call 0800 111 511.",
          "additionalInfo": "European brokers contact your local Chubb underwriter."
        }
      ]
    },
    {
      "country": "Latin America",
      "helpDeskContact": [
        {
          "additionalInfo": "Latin American brokers contact your local Chubb Office. Corredores de América Latina entren en contacto con su oficina local de Chubb. Corretores da América Latina contate o seu escritório local da Chubb."
        }
      ]
    },
    {
      "country": "Asia and Australia",
      "helpDeskContact": [
        {
          "additionalInfo": "Asian and Australian brokers contact your local Chubb Office."
        }
      ]
    },
    {
      "country": "Canada",
      "helpDeskContact": [
        {
          "contactOne": "Canadian brokers call the Canadian Help Desk at 1-800-268-9344 ext. 4357.",
          "contactTwo": "Courtiers Canadiens appeler le service d'assistance Canadienne au 1-800-268-9344 ext. 4357."
        }
      ]
    }
  ]
}